Shipping policy

 1. When do items get shipped?

Most orders are shipped out within 1-3 business days from the purchase date, although shipping times may vary depending on volume. Once your package has shipped, you will receive a tracking number via the email address used when placing the order.

2. Where is my order shipped from and how long will it take?

Orders are being shipped from Chicago, IL. Estimated delivery time in 5-7 days domestically. 

Please note: Some items may take longer due to global supply-chain delays. Eterno Studios is a small business, please bare with us while we do our best on getting orders shipped out with love and as soon as possible. 

3. International shipping policy:

When ordering outside of United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Eterno Studios has no control over these charges, nor can Eterno Studios predict what they may be.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

  • Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.